Difficult Conversations: How to Discuss What Matters Most
Amazon.com Price: $13.81 (as of 30/11/2021 06:38 PST- Details) & FREE Shipping.
The 10th-anniversary edition of the New York Times business bestseller-now updated with “Answers to Ten Questions People Ask”
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you’ll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
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| ItemDimensions | 770, hundredths-inches, 506, hundredths-inches, 55, Hundredths Pounds, 59, hundredths-inches |
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| Languages | English, Published, English, Original Language, English, Unknown |
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| PackageDimensions | 60, hundredths-inches, 770, hundredths-inches, 54, Hundredths Pounds, 500, hundredths-inches |
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Amazon.com Price: $13.81 (as of 30/11/2021 06:38 PST- Details) & FREE Shipping.
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